Prepare payment issues, such as declined or incomplete transactions

If you accept problems paying for Google products, yous might need to fix a trouble with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the upshot:

  • If this message is followed by instructions for submitting additional information to u.s.a., please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing accost for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments heart, and try the transaction once more.
  • Try using a Google Play gift bill of fare to complete the transaction.
  • Try using the best interface for your calculating device:
    • If yous're using a desktop computer, try the transaction using the Google product's website.
    • If you lot're using a mobile device, endeavor using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the society over again.
    • Try creating a new Google account if you don't already accept one and visiting the Google Store to attempt the transaction again.

"Unable to complete transaction: Expired card"

Bank check to see if your payment method is up to date. If it isn't, update it in the Payments eye.

"Unable to complete transaction. Delight use another form of payment."

Note: These steps also apply if y'all see the error bulletin "Your payment didn't go through. Please attempt a different payment method or try once again later."

Try the following:

  1. Check to run into if your payment method is upwardly to appointment. If it isn't, update it in the Payments centre, and so try your purchase over again.
  2. Brand sure you lot have enough coin in your account for the purchase.
  3. If you lot're still having issues, contact your bank to see if at that place's a problem with your business relationship.
  4. Endeavour making the purchase once again with a unlike payment method.

"Your payment was declined due to an issue with your account"

If you encounter this message, it might exist because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We demand a little more data to protect your business relationship confronting fraud.
  • We demand a lilliputian more information to comply with EU police (European customers only).

To fix the issue, try the following:

  1. Go to the Payments center.
  2. Take action on any errors or requests in the payments heart.
    1. Y'all might need to verify your identity before yous tin can buy anything through your Google Account.
  3. Make sure your proper noun, accost, and payment data are up to date.

"Unable to process payment: Low card residuum"

Y'all might non have enough funds in your account to make the payment. Bank check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before yous can use it again:

  1. Get to pay.google.com and sign in to your business relationship.
    1. If y'all accept multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the menu that says "Verification needed," click Verifyand thenCharge carte du jour.
  4. Within 2 days, you'll observe a temporary accuse on your carte statement forth with an eight-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you endeavour to verify the payment method once more:

  1. Confirm which card you want to verify.
  2. Bank check how long ago you tried to verify your menu.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Check your card statement. You should find a temporary accuse from Google chosen "GOOGLE Exam," with an 8-digit lawmaking.

Carte is grayed out & says "card is ineligible"

You can't employ this card for this buy. Endeavour to brand the purchase over again with a different card.

If the card you want to apply isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Larn more almost what to do if you lot temporarily or permanently closed your payments profile.

If you're nonetheless having problem, contact support.

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